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Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, creating a compassionate health experience. They are seeking a customer-obsessed Customer Service Representative to assist customers with their benefits and claims, ensuring high levels of customer satisfaction through effective communication and problem-solving.
Responsibilities
Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about available resources and assist them in navigating their options
Anticipate customer needs and provide proactive solutions to enhance satisfaction
Collaborate with team members and other departments to address service issues and improve outcomes
Document all customer correspondence and maintain confidential records of patient information
Follow policies, procedures, and the CVS/Aetna Code of Conduct
Skills
6+ months of customer service experience
Basic computer skills
Must live in Central Standard Time Zone
High-speed internet access with adherence to workplace model and potential telework agreements
Willingness to work specific hours, with flexibility
1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
1+ years of claims, provider, dental, medical or other related healthcare experience
Microsoft office experience preferred
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company Overview
CVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.
