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Evry Health is seeking a tech-savvy and bilingual (English/Spanish) Nurse to join our team for Care Coordination. As a Care Coordinator you work with members to improve their wellness and engage with our health plan's benefits. You build good relationships with both our health plan members and our medical providers through phone calls, emails, and texts. This is an exciting role allowing the ability to work with members across the continuum with ~25% utilization review and ~75% care coordination. Our teams are 100% virtual. While this is a remote role, you must reside in the United States and in the Eastern or Central time zone. You must also be fluent in conversational Spanish.
About Evry Health and Globe Life
We are on a mission to bring humanity to health insurance. Our high-technology health plans expand benefits, increase access and transparency, and feature a personalized, human approach. We strive to ensure members live happier, healthier lives.
Evry Health is the major medical division of Globe Life (NYSE:GL). Globe Life has 16.8 million policies in force, and more than 3,000 corporate employees and 15,000 agents. For more than 45 consecutive years, Globe Life has earned an A (Excellent) rating or higher from A.M. Best Company.
Roles and Responsibilities
Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
Use negotiation and motivational interviewing techniques to increase engagement.
Pro-active and reactive support for members, including outbound phone/email/text outreach.
Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, courteously, professionally and document accordingly that can build patient trust and engagement.
Ability to effectively excel in a virtual work environment through active participation in team huddles, Supervisor 1:1s, Instant Messaging, or check-ins, efficiently answering and documenting member/provider calls.
Accurately track and document work on a variety of internal software tools and platforms.
Consult with supervisors, utilization management team, medical directors, as needed to overcome barriers.
Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Assist departmental staff with coding, medical records/documentation, pre-certification, reimbursement, and claim denials/appeals.
Ability to interact with external facility or providers as needed to gather clinical information to support the medical necessity review process and plan of care.
Experience and Skills Desired
You have 1-2 years of experience working at a health plan, preferably with a commercial population.
You have 3-5 years of nursing experience in a clinical setting assisting with direct patient care, such as a hospital or ambulatory setting.
Must have Spanish fluency (conversational).
Must have a current, unrestricted Texas nursing license or Compact License. Please include your license number(s) and the corresponding state(s) in your resume.
Diploma from an accredited school/college of nursing required.
You have working knowledge of medical and insurance industry terminology including basic understanding of health plan benefits, CPT/ICD10, authorizations, and digital health programs.
You have an area of interest or experience within cardiology/pulmonology, women’s health, orthopedic surgery/physical medicine, primary care/pediatrics, and oncology.
You have experience outreaching and educating members telephonically.
You have an innovative and entrepreneurial spirit with a passion to contribute to a much-needed change in our health care system.
Bonus: Familiarity with Salesforce/Healthcloud/CareIQ.
Bonus: Experience working in a call center.
Telecommuting Requirements
This is a remote position. Our whole company works remotely. Company headquarters are in Dallas, Texas.
Company business hours are weekdays 9-5 CST. We will only consider candidates in the United States who reside in the CST or EST time zones. This position requires work during the stated business hours as well as rotating on-call weekends.
Required to have a dedicated work area established that is separate from other living areas and provides information privacy.
Ability to keep all company sensitive documents secure.
Must live in a location that receives an existing high-speed internet connection/service.
Benefits Package
Competitive salary
Comprehensive health, dental, and vision insurance as well as life and disability
